We appreciate receiving feedback on the quality of our services and drivers in order to continually improve what we do. If you would like to provide a compliment or make a complaint, please complete the following form or contact us by phone during business hours.
You can also contact Public Transport Victoria outside our normal hours.
Outside the above hours, you can call Public Transport Victoria on 1800 800 007 (6am to midnight).
or
P.O. Box 273 Belmont, Vic, 3216
If you’re not satisfied with our response to your feedback or complaint, you can contact the Public Transport Ombudsman (PTO).
The PTO handles complaints from people who have been unable to solve a problem directly with a public transport operator or agency. The PTO is independent from government and transport operators, and their service is free.
You can contact the Public Transport Ombudsman by phone on 1800 466 865, by email at enquiries@ptovic.com.au, or through their website.
